Frequently Asked Questions


How long has Kozatsa Creations been in business?

Τhe Kozatsa family has been making fashionable bespoke ladies’ shoes since 1936 when the founder George Kozatsas established the business. The younger generation has carried the business forward the last two decades and now the third generation has brought the luxury for custom-made, high-quality, hand-made ladies shoes to the Internet.

How long will it take for my bespoke shoes to ship to me?

Normally we need 10 working days before we ship your shoes. It could take a bit longer depending on order backlog, order complexity and availability of special materials. Shipments take 2-3 working days within the EU and 5-7 working days in the rest of the world. You will be informed immediately if there is any deviation from the scheduled delivery time.

How much will my shoes cost?

We have four price categories based on heel height and platform:

  • Heights up to 3.5 cm cost €120
  • 5 cm - 6 cm cost €140
  • 7.5 cm - 9.5 cm cost €150
  • Independent of heel height, all platforms, satin, bridal shoes & ankle boots  cost €160

These are the end prices you will have to pay to us - there are no other extra or hidden costs for our normal mode of operation. For countries outside the EU please note that these prices do not include possible local taxes or other import duties – please consult your country’s tax authorities.

Which countries do you serve?

We ship all over the world with DHL.

How much will I have to pay for shipment?

The shipment fee depends on area and weight. You will get a quote during checkout before you commit yourself and confirm your order. The weight of your shoes will be also displayed. Most packaged shoes weigh about 1Kg.

Is your complete gamut of designs displayed in your site?

No – we have a design library with hundreds of designs, types and forms. It would be very difficult to show them all in our site. If you can’t see what you want please contact us and we will provide the design you want.

Are the displayed colours and materials the only choice I have?

No of course not. There is no room to display all available leathers, fabrics, skins and their combinations. We decided to display a range of the most popular ones. If you require something special please contact us and we will definitely find something to match your taste.

 

Can I use any type / height of heel with every design?

No. The available heel types and heights for every design are displayed at the bottom of the options page. You can select one of these combinations for your chosen design.

Do you make boots?

We make ankle boots as you can see in our site. Knee-high boots require you to come to our premises for accurate measurement of calf and ankle sizes.

What if I don’t like my new shoes?

You can return your unworn and unused shoes within 15 days from delivery and we will fully refund your money. In the unlikely event that you don’t like your new custom-made shoes and you wish to return them please make sure you only try them on a carpet and you do not otherwise scratch them. We will not accept worn, scratched or damaged shoes. If your shoes are of different sizes in every foot, then we will charge you a €50 re-stocking fee.

Which shoe sizing standard do you use?

We work with European (EU) sizing. Our range covers sizes 35 – 42 including all the half sizes in between. If you are accustomed in a different sizing format we provide here a quick way to measure your feet and convert to EU sizing.

My feet are very wide/very narrow – what can I do about that?

There is absolutely no problem to make your shoes wider or narrower than normal provided you infrom us about it upon placing your order. Any additional information you provide us with, regarding your specific needs will help us make your shoes better. Also in our Measure Your Size page you can find instructions on how to measure the width of your feet. However, since shoe measurement can be tedious and sometimes complex we recommend, you have your feet measured by your local professional. In order to get an additional insight you can alternatively checkout any useful links like: [click here]. In any case please do not hesitate to contact us for help.

My feet are of different size – can you help?

Of course we can! Most people have different sized feet and they usually opt for the smaller size – damaging in this way their feet. We can make your shoes any size you want, so we have made available different Left-Foot and Right-Foot options for your order.

My feet are smaller than EU 35/larger than EU42–what can I do?

In this case please contact us and for a small extra cost we will make a special shoe last for you which will be used for all your future orders. (A shoe-last is a special mold made of wood upon which the shoe is manufactured).

What if I really like my shoes but they do not fit?

We want you to be extremely happy with your new shoes. If your shoes do not fit then you can do one of two things:

  • You can send them back to us and we will re-make them as per your new instructions – in this case we will take care of all the shipping costs.
  • Otherwise you can take them to your local shoe store for adjustment by a professional and we will reward you with 50 reward points to be redeemed in your next order.

Will the colour I chose in your site be the same in my shoes?

Now this is a tough one. Colours depend on several parameters such as photographic equipment, ambient light, file compression, computer screens – to mention but a few. We will do our best to match your colour requirements as closely as possible. In case you have special colour requirements please contact us and we will instruct you how to best approach your particular needs.

Kozatsa Creations © 2017