Terms & Conditions

Terms & conditions
These terms and conditions ("Terms") apply to the entire website under the domain name kozatsa.com ("Website") and to any contracts entered into with Kozatsa Creations Ltd (“Kozatsa Creations”). Please read these Terms carefully. You agree to be bound by the Terms by accessing the Website, regardless of whether you create an account or make a purchase. If you do not agree with any part of these Terms you must leave this Website immediately. These Terms as well as galleries and prices of shoes and accessories prices may be updated periodically by Kozatsa Creations. Revisions will be posted to this page. You agree to be bound by any revisions.

Ordering Your Shoes
You may place an order with Kozatsa Creations by completing the order form on the Website and clicking the "Confirm Order" button. When you place your order, we will issue you with an email with your order details. By placing an order, you make an offer to us to purchase the shoes you have selected, based on these Terms. No information on the Website constitutes or should be deemed as an offer by us to supply any shoes or other products; however Kozatsa Creations will make every effort to supply the shoes you have selected for purchase. We will notify you that your order is being processed by sending an order confirmation email to you. We do not formally accept your offer until your order has passed our internal validation procedures regarding order bona fide qualification and availability of parts from our suppliers.

If your shoes are available ex-stock then acceptance of your offer will occur when we email you confirming your order. If you order custom-made shoes, then order acceptance will occur when we will provide you with the first update on your order. If we cannot process or accept your order after payment is received we will contact you by email or telephone. Kozatsa Creations and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

The Secure Kozatsa Creations Website
Kozatsa Creations may assign you a password and account identification to enable you to access and use certain portions of the Website. Each time you use a password or identification, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms. Kozatsa Creations has no obligation to investigate the authorisation or source of any such access or use of the Website. You are solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of the Website is actually authorised by you, including without limitation all, communications and transmissions and all obligations (including without limitation financial obligations) incurred through such use of access. You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify Kozatsa Creations of any unauthorised use of your password or identification or any other breach or threatened breach of this Website's security.

If you decide to purchase a pair of shoes or other product from the Website, you agree to pay the associated fee.

Returns & Refunds
Our returns policy can be found here. This policy forms part of this agreement and we agree to provide refunds in accordance with this document.

Credit Card Fraud
Kozatsa Creations, through our transaction provider PayPal, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. However Kozatsa Creations will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using this website.

Supply Of Your Shoes
Subject to these Terms, we will supply to you the Products indicated on your order confirmation. Exact colour representations are extremely difficult to accurately reproduce. Therefore when selecting colours for your bespoke shoes, the images and colours displayed are a representation only, the actual shoe that is custom made for you may differ to the represented images and colours. Your ability to return shoes is subject to the Kozatsa Creations returns policy. When your shoes have been dispatched, we will email you to confirm shipment.


The making of your custom-made shoes and delivery time takes up to 15 working days from the date your payment is received. Kozatsa Creations makes every effort to deliver your custom made shoes or other product purchased from the Website according to the estimated delivery times provided at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom made shoes or other product has not arrived after the estimated delivery time, please contact us.

We will use our reasonable efforts to deliver your custom made shoes or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.

Customs and Duties
Any customs or duties are the responsibility of the customer. Please note that in addition to any fees listed above, some customs offices will charge a handling fee to process the paperwork for clearing customs.


Some outbound links from this Website are provided for your convenience. Kozatsa Creations has not reviewed these websites in any great detail and cannot vouch for the content on these pages. You agree to access these links entirely at your own risk.

You shall not assign any rights and obligations under these Terms whether in whole or in part without the prior written consent of Kozatsa Creations. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected. Kozatsa Creations alone reserves the right to change these Terms at any time.

Force Majeure
Kozatsa Creations shall not be liable for any delay in performing any of its obligations under these Terms if such delay is caused by circumstances beyond the reasonable control of Kozatsa Creations and Kozatsa Creations will be entitled to a reasonable extension of time for the performance of such obligations.

Disclaimer and Liability
Whilst every effort has been made to ensure the information contained within this Website is correct, Kozatsa Creations makes no warranty as the accuracy, comprehensiveness, or correctness of any material, and provides all material on an "as is" basis. Kozatsa Creations, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

Governing law and severability
This contract will be governed by the laws of Greece. Any dispute arising out of your use of the Website, or the products purchased on it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction. If a provision of these Terms is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.

Kozatsa Creations © 2021